Hi, Recently moved house and kept the same. We give all our customers a complete, market leading security package called Virgin Media. 0 Kudos Share Reply. Children's experiences online are unique and constantly changing. - 5397856. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Parental controls block websites and applications that you think are unsuitable for your child. Your Virgin TV PIN. It’s easy to customise by clicking on the Categories, Websites. 0. Click: Settings. Open an internet browser and type in the Virgin Media IP address: 192. Foster carers and adoptive parents. 4. If you changed the computer's network settings to use any Public DNS does that re-gain access. Have also followed the oft-posted link to the 'old' webpage. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 8. Manage Your Account. We give all our customers a complete, market leading security package called Virgin Media. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Select Help & Settings. Snapchat's age requirement is 13 years old. for all devices. Any website unsuitable for children is blocked by default. This is the same message that I get from numerous sites. My Child Safe settings are not working correctly. Select an Age Rating that is suitable for your children and select OK. Virgin Media customers can get unlimited online protection. Log in to your Virgin Media account. 0. Thanks - 5400491. Superstar. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. When I try to select them, the system won’t - 5386140. 1. e. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. He had me change network adapter DNS settings to Google's DNS [Primary 8. 1. Account holder's date of birth. SpeedHi there, If you log on to your Virgin Media account. Virgin Media Web. 10 REPLIES. Top five tips for parents. ; Online: This tells your contacts if you are. Nobody in the group will know you have them on mute. QuickStart, set up and connections. And shown to even younger children. Here are our top tips to help you on your way. 162. Tap Manage Settings. Bypass Child Safe. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Kindle Fires can bypass the Virgin Media Child Safe lock (using the Silk Browser). Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection for. Forum; Apps. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. for all devices. Enter your PIN. com, minecraft. The Gamer Lounge. Learn how you can change Web. 168. . If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. 168. Age verification is limited, relying on self-reporting. Any attempt bounces me back to my account page. I tried to check the AS name as advised on the forum , here is what I found. Child grooming. select Save changes and confirm changes are saved as. Learn how you can change Web Safe settings to turn Child Safe off. Adjust the settings according to the level of protection you want. Let us know if you need anything further, we're always happy to help. There's no firewall settings that I can see, and one time I got to see a page saying. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fix changes not being saved. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. 168. com, @ntlworld. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Virgin Media takes online safety seriously. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer?Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 5215. IP address 192. comThis website uses cookies. . This is a workaround for when Child Safe & Virus does not or cannot be turned off. Once you have registered you’ll be able to do download the f-secure app onto your device. 220 OpenDNS provide in. Manage Your Account. Phone. Parents should take care not to give their child the Pin number used to secure the. Ask Your Own Computer Question. It may take a few minutes for the block to be disabled. 140 and not, the expected, 81. 3. 222 and 208. . 1. Hi , Thanks for coming back to me. Apply the Public DNS to the computer / device / your own Router i. need help the my account just doesnt work and i cant sign in to change any settings please help i only got this service like 4 days ago might cancel if i cant get this fixed soon. Our step by step parental controls guides will help you to set up the right controls and privacy settings on the. 220. Virgin Media. 168. Reply. I am also experiencing the same issue. Browse. For Business ; Existing Customer ; Broadband deals . Re: Child Safe - Sorry the changes you made were not saved, please try again. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 0 Kudos Reply. It also says something about my accounts web settings. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. Switched On Families. Use the first option ‘Remind me to take a break’. Click Turn Kidsafe OFF to confirm. 0 Kudos. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. It's the same for virus safe and child safe. Security matters. Options. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. 1 or 192. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Kind Regards, Steven_LSome simple ways to bypass the filters: Use the Pirate Bay Proxy. Apologies for any inconvenience this has caused. 222 and. In response to Client62. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. 1 shows the AS name as Akamai tech not virgin media. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. on 18-07-2023 17:59. 67. To activate Virgin Media Parental Controls select ‘ACTIVATE’. From checking the system, you'll need to log in to your online account - virg. You then can choose a period of time to set for a reminder, say 30 mins or an hour. We give all our customers a complete, market leading security package called Virgin Media. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Login to the Virgin Media online account in a web browser. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. - 5375863. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. I've reset browser and cleared cookies. Open a new account or log in to your virgin Media account using your email address and password. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. Child safe not working. 1/help for specific device where Web Safe is not working. 1 and all appears in order. firstly, backup your current Hub settings by selecting Admin > Reload and Reboot > Backup and follow instructions; remember to store the file created somewhere safe and accessible; to restore saved settings select Admin > Reload and Reboot >. Now select ‘Manage family members’, choose the child who you want to apply the restrictions to and under ‘Access to content’ choose the age-level restriction you require. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. 168. I have tried switching them on and then off multiple times. Hi , A warm welcome to our Community Forums and thanks for your post. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Select Request a PIN. Usually, the reason for issuing a court order to block a website involves copyrighted content such as music, movies, or porn. Some things you can do are: View your current and previous bills. 67. I can not get websafe/child safe to work on any device. Press Home on the remote. Just sign in to My Virgin Media and change your settings. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. The website is settings are saved and I have rebooted the Virgin Media Hub. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. This is a workaround for when Child Safe does not or can not be turned off. In the second case, Virgin may block websites if they receive a Court Order to do so. FWIW Child Safe of recent seems to lack stability with posts on the forum noting:. Other sites and apps will have different security settings, so learn how to adjust security and privacy settings, and how to block/report inappropriate items if necessary. Reply. Right-click the volume icon and clic k “Open Volume Mixer . Not that he has chosen to turn on a child safe filter. Status Message: This can be customised to show what the person wants to share with their contacts. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. We would like to show you a description here but the site won’t allow us. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Very sorry to hear you've got an issue with the Child Safe feature. Find out more about F-Secure SAFE. on 15-04-2023 15:47. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. 222 and 208. Joining in. 0 Kudos. Friday, 26th June 2015. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. 222. Look out your virgins media virus safe settings have blocked this site. Changing the computer's network settings to use any Public DNS should re-gain full access. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. That’s why we’re here to help. That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Switched On Families Swap and share practical advice with other parents cancel. Community Natter. 67. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 1. TV. Open any browser and, in the address bar, type Virgin Media IP address — 192. Reply. 8) and this will bypass the websafe filter. Preferred DNS 192. Virgin Media takes online safety seriously. You see a prompt asking if you are sure. Hi thank you fir the reply. Hi there, thank you all for your help. e. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Safe and Child Safe turned on by default. and you see for yourself please. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. You’ll pay nothing for 3 months (with no payment details. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Hit Continue and then select My [Device name] or This is My Child’s [Device name]. in/myVM . Use parental control software and consider using filtering options, monitoring. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. To confirm the settings update, click “Yes. on 20-02-2023 00:49. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. My fascination with technology and computers goes back to the days of Windows XP. 2. Clear search Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. How to turn on Child Safe. 1. Connect to the router with a LAN cable. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. g. Click: Web Safe. Hit ‘settings’. Apps and technology are changing quickly, and it can be hard for parents to keep up. Should happen instantly when you do this, however, you may need to reboot the router for it to go through. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Any website unsuitable for children is blocked by default. Parental controls block websites and applications that you think are unsuitable for your child. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Regards. Subscribe to this message's RSS feed. My Virgin Media App. I keep getting the message seen in the attached picture. Qurento. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYou can also use the PIN you’ve set up to control purchases made through Stream. Find ‘Manage your extras’ towards the bottom of the page. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. Account - Mobile. By default Child Safe blocks access to Virtual Private Network (VPN) so sites like Proton VPN: Secure and Free VPN service for protecting. Cleanhands50. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. To remove. Account - Mobile. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. Re: Websafe settings won't save. Parental controls leave search sites such as Google and Bing accessible. Virgin Media's password policy is: 8 to 64 characters. Browse Virgin Media Virgin Media Community. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI have Child Safe turned on on my account, but none of the boxes (gambling etc) are selected. You can customise your Child Safe settings by clicking on the Categories, Sites or Timer filters and choosing the protection you need for you and your family. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. Connect to the router with a LAN cable. 222 and 208. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. It stops all kind of rubbish from popping up which we’re now stuck with. 220. Click this link. Healthcare Professionals. Virgin Media. ###. From there the Web Safe can be accessed and configured. 4. For best. Set up and change your Direct Debit details. Set “Private DNS provider name” to: dns. Try with OpenDNS using 208. You can also sound alarms and send your location information to others. 8 and 8. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAltering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. This is what I tried to enter. not the VM Hub. To do this you need access to a browser via any device (preferably a laptop/PC for viewing ease) then in the address bar type 192. 44K views 5 years ago Parental control step-by-step guides. All Rights ReservedJoining in. From there the Web Safe can be accessed and configured. In response to Client62. My Virgin Media App. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. changes not being saved; saved changes reverting without obvious cause; Should you still wish to use Child Safe then sign in here and:. - 5083340. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Forum team are best placed to help and issue has been flagged to them. 8. Hey Durgs, Welcome back to the community and thanks for taking the time to post. Samsung Emergency Mode. If you see two software update options available, choose the one you want to install. Setting parental controls on Facebook Despite the automatic private account setting for under 18s, you can set up different Facebook parental controls in the app. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Select Set PIN for Payments. Virgin Media takes online safety seriously. OpenDNS provide instructions here :. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Don't Create Content Areas in Blocks, No nesting blocks. on 05-01-2023 17:27. Please let us know. It may take up to 24 hours for the change to be. Customer since 1993. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. For Android: Settings >> Connections >> More connection settings >> Private DNS. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Switch on Child. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. " This has been the same for 3 days now. on 27-08-2023 09:39. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Click Here to learn more about how we use cookies. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. 1. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. My child safe options are switched off. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. 8. It shows that it is ‘on’ but doesn’t block any websites at all. To fix this you’ll need to log in to your router and change a few settings. 8. But it’s important they do. Try computers with Cisco’s OpenDNS using 208. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Account - Cable. Switched On Families. com to Child Safe's lists of allowed websites; manually set an alternative DNS on device, for example Quad9 | A public and free DNS service for a better security and privacy; disable Child Safe on home. Tap Settings > Parental Controls. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Safe remote learning hub. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. Plug in your Virgin Media router. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. Social media guides. See. More help. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. See. , fortnite. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Click: My Apps. 220. Switched On Families. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media. Hi @Jackpic, Thank you for your post and welcome back to our community forums. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. 1. 1. Click on Manage Web Safe. I am trying to turn on the web safe settings but it's not working. ###. Search. 1 and all appears in order. Virgin Media.